Refund policy

Return Policy

Due to the handmade and limited-edition nature of our products, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges on any items, including but not limited to:

• Handmade candles

• Wax figures and decorative items

• Beauty or skincare products

• Personalized or custom-made items

• Limited edition or collaboration items

• Sale or promotional items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.
Please provide:

• Your order number

• Clear photos of the item and packaging

If approved, we may offer a replacement or store credit at our discretion. Refunds are not guaranteed.

Shipping Disclaimer

Once an order has been shipped, we are not responsible for delays, loss, or damage caused by the carrier. Shipping fees are non-refundable.

Candle & Wax Product Disclaimer

Our candles and wax products are handmade and may have slight variations in color, texture, or appearance. These variations are normal and do not qualify as defects.

Inspiration & Affiliation Disclaimer

Our products are inspired by K-pop culture and aesthetics. We are not affiliated with, endorsed by, or sponsored by any artist, group, or entertainment company. All trademarks belong to their respective owners.

Acceptance of Terms

By placing an order with our store, you acknowledge that you have read, understood, and agreed to this Return Policy.

Contact

For order issues only, please contact us at:
kstoreblackswan@gmail.com