Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 3–5 business days. As many of our items are handmade or made to order, processing times may vary. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates only and may vary depending on the carrier and destination.

Shipping Carriers

We ship orders using trusted carriers such as USPS, UPS, or FedEx. Carrier selection is at our discretion.

Domestic Shipping (United States)

We currently ship within the United States only. Once your order has shipped, you will receive a confirmation email with tracking information.

International Shipping

At this time, Black Swan K-Store does not offer international shipping.

Shipping Delays

Black Swan K-Store is not responsible for shipping delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.

Lost, Stolen, or Damaged Packages

Once a package has been handed over to the carrier, Black Swan K-Store is not responsible for lost, stolen, or delayed packages.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Incorrect Address Disclaimer

Customers are responsible for providing an accurate and complete shipping address. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Shipping Fees

Shipping fees are non-refundable and will not be refunded under any circumstances.

Candle & Heat Disclaimer

Candles and wax products may be sensitive to heat. Black Swan K-Store is not responsible for minor cosmetic changes (such as sweating or softening) caused by exposure to heat during transit.

Contact

For shipping-related questions only, please contact: kstoreblackswan@gmail.com